CUSTOMER SUPPORT

After normal business hours, please leave your name and daytime phone number so we may return your call. We do not use an outside order processing service since many of the products we sell require technical expertise – when you call DAS Sport you will talk with one of our experienced and knowledgeable staff members.

SHIPPING

We ship within the U.S. and internationally via FedEX, and/or common carrier. Please note that some products cannot be shipped out of the US, including certain products containing chemicals. Additionally, current policy requires payment in advance on the first order from any new customer.

Normal shipping is via FedEX ground; overnight, 2-day and 3-day delivery services are available. Saturday delivery is available in some areas – please check with us to see if this service is available in your area. Street address is required for shipping – FedEX does not deliver to P.O. Box addresses. Freight charges are calculated at time of shipment and are included in your invoice. Typically orders placed by 3:00 PM are shipped the same day.

BACKORDERS

While most items are in stock for immediate shipment, occasionally an item will be backordered. We will ship in-stock items immediately, and backordered items will be shipped when all are available. Please contact us promptly if you wish to cancel a backorder.

REFUSED ORDERS

All refused orders are subject to a 15% restocking charge. The customer is responsible for all shipping cost for returning a refused order.

DAMAGE OR SHORTAGE CLAIMS

Please check your order carefully against our packing list on receipt of the shipment, and notify us of any missing items within three (3) business days. You must initiate claims for damaged merchandise directly with the delivering carrier. Retain ALL packing materials and contact the carrier immediately. Each shipment from DAS Sport is fully insured by the carrier and all claims must be made through them. DAS Sport is not obligated to initiate or handle damage claims for you.

RETURNS AND EXCHANGES

Please contact DAS Sport to report any shortage, wrong parts, concealed damage, etc. after receiving your shipment and prior to returning any merchandise. A sales representative will provide you with a Return Authorization Number. All returns must have a Return Authorization Number or they will be refused by our receiving department. The return shipping label must show the Return Authorization Number and must be addressed to:

DAS Sport
1 Cleveland Street, #1100
Gordonsville, VA 22942

Pack your return so items will not be damaged during shipment. Returns must be shipped prepaid (no CODs will be accepted) and should be insured. Returns must be in original boxes, in new, undamaged, unmodified and resalable condition. We will exchange, refund, or issue a store credit for returned items resalable as new. No returns will be accepted more than 30 days after date of invoice. Special order items are NOT returnable.

DAS Sport will not reimburse any customer for charges incurred for installation or any finishes (paint, powder coat, et al) for any reason, including damage that occurred during shipping.

IF WE MAKE AN ERROR

DAS Sport may issue a call tag for goods shipped in error. Subject to our return and exchange policy above, replacements will be sent upon our receipt of the incorrect items. Shipping will be at our expense per the shipping method of the original order. If replacements are required before items can be returned, you will be charged for the replacement item, and a credit or refund (without penalty) will be issued upon receipt for the incorrect goods. DAS Sport will not reimburse any customer for charges incurred for installation or any finishes (paint, powder coat, et al) for any reason, including damage that occurred during shipping.

PAYMENT

We accept checks drawn on US banks, cash, money orders and bank wire transfers. Orders prepaid by check require 10 business days processing time. Wire transfers are the preferred payment method for international orders. There is a $15.00 service charge for wire transfers. Our current policy requires payment in advance from any new customer.

PRICES

All prices are in US dollars and are subject to change without prior notice. DAS Sport is not responsible for any typographical errors.

DISCLAIMER: MOTORSPORT AND OFF-ROAD DRIVING IS INHERENTLY DANGEROUS AND MAY RESULT IN SERIOUS INJURY OR DEATH. CDOC EXPLICITLY DISCLAIMS ANY WARRANTY OF MERCHANTABILTY AND ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. CDOC DISCLAIMS ANY RESPONSIBILITY FOR ANY CLAIMS OR DAMAGES OF ANY KIND RESULTING FROM PARTS USED FOR OFF-ROAD OR RACING PURPOSES. THE PURCHASER OF THESE PARTS ASSUMES ALL RESPONSIBILITY AND SHOULD COMPLY WITH ALL LOCAL, STATE, AND FEDERAL LAWS.

Contact Us

1 Cleveland Street
Suite 1100
Gordonsville, VA 22942

Phone: 540.832.0978
Fax: 540.832.0989

All E-Mail Inquiries
info@dassport.com

Installation Questions?

TECHNICAL ASSISTANCE:
540-832-0978

FIND A DEALER:
540.832.0978

HOURS OF OPERATION:
8 AM to 5 PM (US Eastern Time)
Monday through Friday